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KG
Karen G

1 reviews | Active since Jan 2013

13 Mar 2023, 10:13

Poor service by Vumatel

I am trying to have fiber installed but Vuma keeps getting my address wrong. I have had to rearrange my days numerous times in order to meet the technician, only to be told they have the wrong address. I have sent my proof of residence through to Mweb twice but to no avail. At this moment I am ready to cancel everything. No one gets back to me, I have never had such poor service in my life before.

0
Replies (3)
KG
Karen G's update13 Mar 2023, 16:25
Reviewer Update
My address is 6 Edelweiss Court, 171 Retief Avenue, Boksburg South. Your information is logging it as Atlasville - which is far away from Boksburg South. You can contact me on ***

regards
Karen

KG
Karen G's update14 Mar 2023, 10:49
Reviewer Update
Hi Vuma Team,

Yip... thats the same response I have received over and over....and guess what...??? I STILL dont have fibre!!!!

Regards
Karen

KG
Karen G's update16 Mar 2023, 15:00
Reviewer Update
That is so weird... there is a box in the complex and some of the flats have the boxes inside the units. The previous tenant had VOX. But ok, if you say so - I will accept your explanation. I am going to have no choice but to cancel my order since I am already been charged for a service I am not receiving. I will also tell the other new tenants not to bother applying as it is a useless waste of time.

regards
Karen