Poor Service by Vumatel

We recently moved to a new house and before the move we followed the indicated process by Webafrica.

However, it’s been more than a month now that Webafrica could get our connection up again. Therefore, I cancelled our subscription with Webafrica and moved to Gigigo.

However the same issue came up with Gigago and therefore it seemed that the issue was with Vumatel.

According to Vumatel they are unable to get us connected as according to their system we already have an established connection however this is not the case. I have requested numerous times that Vumatel send one of their technicians out to verify this, however this also never took place.

I then tried to move to Open Serve due to the poor service delivery by Vumatel however, I was informed that our areas is only serviced by Vumatel.

This is truly a concern as it means that due to the incompetence of Vumatel we are not able to get our fiber connected again as they old the rights to our area.