LP
Lawrence P
1 reviews | Active since Apr 2018
11 Apr 2018, 06:04
Poor Service by Vumatel
Poor, poor service from Vumatel. Consistently calling them since 6 April 2018 to resolve my fibre issue, to date nothing resolved. Every call made by me, I was assured by their Call Centre that someone will either come out or call me within 24 hours to resolve but still no communication or resolution to date. Very dissappointing.
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Lawrence P's updateReviewer Update
11 Apr 2018, 20:01What a circus by the Vumatel Team. On the 6th April they established the fault & advised a team will be out to remedy the fault by Monday, the 9th. This led to my complaint this morning. This afternoon I get a call saying that the technican could not find our home! They assured me that it will still be resolved this evening. A technican comes out this evening and tells us exactly what the technican told us on the 6th. Back to square one, still no resolution. Shocking service!
LP
Lawrence P's update11 Apr 2018, 20:01
Reviewer Update
What a circus by the Vumatel Team. On the 6th April they established the fault & advised a team will be out to remedy the fault by Monday, the 9th. This led to my complaint this morning. This afternoon I get a call saying that the technican could not find our home! They assured me that it will still be resolved this evening. A technican comes out this evening and tells us exactly what the technican told us on the 6th. Back to square one, still no resolution. Shocking service!