Poor service before the work has even begun.

<p>I scheduled a Vumatel installation for 11:30 a.m. on Friday the 30th of September. Having heard from no one by midday I called to find out what's happening. I was told I would receive a call shortly. No such call happened so after another long wait I made a second phone call, at which point I was told a ticket was just logged just then on my second phone call (why not when I first called?). </p> <p> </p> <p>I then received a phone call at 2 o'clock from a gentleman saying their technicians were delayed (no sh*t), and that he would get back to me as soon as he got a hold of his technician. 3 hours delayed the guy shows up at my gate.</p> <p> </p> <p>The guy looks around for a while then tells me that entrenching is required and they can't do it. Not only that, they suggest to me that I need go find someone else and pay them to do the entrenching so that Vumatel can proceed to do the installation.</p> <p>I tell the guy that that makes no sense as this should be a part of their installation process.</p> <p> </p> <p>He then says the real problem is that the box outside is on the wrong side of our boundary wall and if they move the box no entrenching would be required. So he's telling me that Vumatel have put the box in the wrong place and expect me to go pay for someone else to do entrencing because they put the box in the wrong place. </p> <p> </p> <p>So I tell him they need to put the box in the right place. He agrees but guess what? He's not the guy who moves the box.</p> <p> </p> <p>We need a rebooking so that two separate teams can come in and move the box then install the fiber.</p> <p> </p> <p>I've taken time off work for this appointment sitting around waiting for a three hour delayed arrival that went nowhere and is essentially a no show.</p> <p>If I was the one who was a no show or 3 hours delayed I would be charged R800!? </p> <p> </p> <p>They haven't picked up a single tool. They've done nothing and all I've been exposed to is poor service.</p> <p>Poor service before they've even begun the installation.</p> <p> </p> <p> </p> <p> </p> <p> </p>