Poor service

Worst service ever.. They don't care about they customers.. I've been having issues for the past two weeks all they do is say they logging a ticket.. They finally came out Monday and did a reinstall but it's been over 48hrs still no service speaking to the agents that don't even know what they are doing keep opening and closing tickets without anything been done it's no use paying for a service but 2 weeks can't use it I rather put more money and get a better service till today my issue is not resolved.