MK
Mbali K
1 reviews | Active since Jul 2022
26 Jul 2022, 19:57
Poor service
Good day I have signed up with Vuma 2 months back everytime I a make payment they take their time to load data for me, I have made payment on 18 of July still no data and my router is not working and know one is willing to assist when I call them they take me Pillar to post they don't want to assist I have send them so many emails asking for assistance but no one is willing to assist. Their services is very poor all they do they take your money and don't give you the service. I am asking for my money back R400 is too much for them to just take it like that. Please bring back my money and cancel all this nonsense period I'm really tired now.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
27 Jul 2022, 09:13Good day Mbali
Thanks for making contact with us.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Vuma Team
Thanks for making contact with us.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Vuma Team
Vumatel's reply27 Jul 2022, 09:13
Official
Good day Mbali
Thanks for making contact with us.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Vuma Team
Thanks for making contact with us.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Vuma Team
MK
Mbali K's updateReviewer Update
27 Jul 2022, 11:22117b Nhlapo Street Phiri Soweto
Ebumnadini Tavern
Ebumnadini Tavern
MK
Mbali K's update27 Jul 2022, 11:22
Reviewer Update
117b Nhlapo Street Phiri Soweto
Ebumnadini Tavern
Ebumnadini Tavern
MK
Mbali K's updateReviewer Update
27 Jul 2022, 12:32Same response but no assistance how many tickets must
I get for my router to be fix I have made the payment on the 18 of July and you already counting the 28 days after the router is fixed my days will be almost done and I won't be refunded that money I must pay again for another data which is not fair, No guys your service is very poor can I be refunded my money please and part ways please.
I get for my router to be fix I have made the payment on the 18 of July and you already counting the 28 days after the router is fixed my days will be almost done and I won't be refunded that money I must pay again for another data which is not fair, No guys your service is very poor can I be refunded my money please and part ways please.
MK
Mbali K's update27 Jul 2022, 12:32
Reviewer Update
Same response but no assistance how many tickets must
I get for my router to be fix I have made the payment on the 18 of July and you already counting the 28 days after the router is fixed my days will be almost done and I won't be refunded that money I must pay again for another data which is not fair, No guys your service is very poor can I be refunded my money please and part ways please.
I get for my router to be fix I have made the payment on the 18 of July and you already counting the 28 days after the router is fixed my days will be almost done and I won't be refunded that money I must pay again for another data which is not fair, No guys your service is very poor can I be refunded my money please and part ways please.
Vumatel's replyOfficial
27 Jul 2022, 12:55Good day Mbali.
Kindly note that the maintenance team will assist with the repairs of your fibre fault. For any assistance with refunds and reimbur*****t, kindly contact your ISP.
Kind Regards
Vuma Team
Kindly note that the maintenance team will assist with the repairs of your fibre fault. For any assistance with refunds and reimbur*****t, kindly contact your ISP.
Kind Regards
Vuma Team
Vumatel's reply27 Jul 2022, 12:55
Official
Good day Mbali.
Kindly note that the maintenance team will assist with the repairs of your fibre fault. For any assistance with refunds and reimbur*****t, kindly contact your ISP.
Kind Regards
Vuma Team
Kindly note that the maintenance team will assist with the repairs of your fibre fault. For any assistance with refunds and reimbur*****t, kindly contact your ISP.
Kind Regards
Vuma Team