Poor Service and Unhelpful Feedback

I am extremely upset by the service by vumatel. I recently placed an order for a fibre installation. Despite the fact that my complex is fibre ready, I was told that the Weltevreden Park area is at capacity. I was told by the consultant that the technicians have not given them timeframe feedback. Why is this an issue? If my complex is already fibre ready would the capacity not already be accounted for? More importantly the consultant I called told me he doesn't know whether I will have fibre installed in the next week or in the next year. How can this be acceptable at all ??????? If there is an issue it is understandable, but telling me that you do not know at all whether I will have my fibre installed after my order has been placed within the next year is pathetic. This is awful service, surely you should do more to service and inform your customers so that I can make the necessary arrangements and cancel my order as this is unacceptable.