Poor service and unfulfilled refund request

I am writing to express my disappointment and frustration with the service I received from Vumatel regarding my application for home fibre installation.

On the 15 October 2025, I app**** for home fibre installation and was advised to make a payment to proceed with the process. The installation team visited my premises, only to inform me that the necessary infrastructure was not available. I was left waiting for over two weeks without a clear indication of when the infrastructure would be available.

Subsequently, I cancelled my order and requested a refund. It has been now a month since my cancellation, and I have yet to receive my refund. Despite repeated assurances that the refund would be processed, I have been given the same response for the past four Fridays, with no resolution in sight.