T
Thobani
1 reviews | Active since Nov 2023
26 Sept 2024, 09:46
Poor service and no connection.
This company is a reap off, we lose connectivity every week and when we call we are not assisted. Their watap is just useless, we pay every month for the internet we not using because there is no connectivity.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
26 Sept 2024, 12:18Good day Thobani
Please advise if your Vumatel device is powered on.
Kind Regards
The Vuma Team
Please advise if your Vumatel device is powered on.
Kind Regards
The Vuma Team
Vumatel's reply26 Sept 2024, 12:18
Official
Good day Thobani
Please advise if your Vumatel device is powered on.
Kind Regards
The Vuma Team
Please advise if your Vumatel device is powered on.
Kind Regards
The Vuma Team
T
Thobani's updateReviewer Update
26 Sept 2024, 12:28Yes it on.
Power
PON
WLAN
Power
PON
WLAN
T
Thobani's update26 Sept 2024, 12:28
Reviewer Update
Yes it on.
Power
PON
WLAN
Power
PON
WLAN
T
Thobani's updateReviewer Update
26 Sept 2024, 13:23Every week we have to call vuma for reconnection. Why cant they fix whatever is causing the disconnection.
T
Thobani's update26 Sept 2024, 13:23
Reviewer Update
Every week we have to call vuma for reconnection. Why cant they fix whatever is causing the disconnection.
Vumatel's replyOfficial
26 Sept 2024, 15:55Good day Thobani
We apologize for the inconvenience thus far. Please note that note that the Technician team will investigate the connection inquiry, and advise. We will advise on the updates once received.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far. Please note that note that the Technician team will investigate the connection inquiry, and advise. We will advise on the updates once received.
Kind Regards
The Vuma Team
Vumatel's reply26 Sept 2024, 15:55
Official
Good day Thobani
We apologize for the inconvenience thus far. Please note that note that the Technician team will investigate the connection inquiry, and advise. We will advise on the updates once received.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far. Please note that note that the Technician team will investigate the connection inquiry, and advise. We will advise on the updates once received.
Kind Regards
The Vuma Team
T
Thobani's updateReviewer Update
15 Oct 2024, 11:53On the 26th of september you guys said a technician will investigate still nothing. We have no internet connection.
If you guys are failing to provide me with the services I'm paying for what the point if doing business with you.
I have been reporting this issue but you don't seem to care.
Just tell me if you failing to provide me with the connection.
What the point of paying if in a month i only get internet connection for 15 days the rest of the days there's no connection.
This company is a ***** stilling our money with empty promises.
If you guys are failing to provide me with the services I'm paying for what the point if doing business with you.
I have been reporting this issue but you don't seem to care.
Just tell me if you failing to provide me with the connection.
What the point of paying if in a month i only get internet connection for 15 days the rest of the days there's no connection.
This company is a ***** stilling our money with empty promises.
T
Thobani's update15 Oct 2024, 11:53
Reviewer Update
On the 26th of september you guys said a technician will investigate still nothing. We have no internet connection.
If you guys are failing to provide me with the services I'm paying for what the point if doing business with you.
I have been reporting this issue but you don't seem to care.
Just tell me if you failing to provide me with the connection.
What the point of paying if in a month i only get internet connection for 15 days the rest of the days there's no connection.
This company is a ***** stilling our money with empty promises.
If you guys are failing to provide me with the services I'm paying for what the point if doing business with you.
I have been reporting this issue but you don't seem to care.
Just tell me if you failing to provide me with the connection.
What the point of paying if in a month i only get internet connection for 15 days the rest of the days there's no connection.
This company is a ***** stilling our money with empty promises.