Poor service and no Accountability from Vumatel

I’ve been trying to switch service providers from cellc to Axxess since Monday. CellC confirmed that my line had been disconnected on Monday, vumatel have been telling me that my new isp haven’t requested a reconnect since then. What they failed to mention is that my isp needs to use vumatel a portal to log the request and the portal isn’t allowing my isp to do so. Like the rest of the country I am trying to work from home, postponing meetings etc in the hope that I get my line connected soon, however there seems to be no feedback from vumatel other than “I will escalate it” Looks I should have been changing line providers not service providers. . . Can someone please help me?