Poor service and lack of communication between service providers and customers

I am deeply disappointed with the service of Vumatel in Polokwane at Ivypark ext 34. There's is a fibre outage since Thursday 25.8.2022 to-date. There is no communication from Isp vodacom about this matter. Who is supposed to communicate with the client? Vumatel or Vodacom? Vumatel no longer communicate with the clients and Vodacom is mum and cannot give a concrete answer. Where is customer service and customer care? Kindly assist and restore the connectivity!!!!!