Poor service and lack of communication

I have been without internet since the evening of the 3rd of April. It's now 16 00 5th april and after 3 phone calls to find out what is happening I get told there is a back log and there is still no turnaround time when a technician will be onsite. 3 phone calls 40 minutes airtime and I get told I can't complain until my 48hr turnaround time has been completed. Basically I must wait till 08 00 6th April before I can complain and request a turnaround time. No feedback no communication and zero effort from vumatel. This is the 2nd time this has happened. Worst is I still have to pay full price at month end even though I am unable to use my internet till vumatel finds some time to repair my problem. Everyone in my complex on ftth is offline and vumatel can not even give me a day that a technician will arrive. Very poor service. Plus side is the technicians are brilliant at their jobs but the communication from head office is pathetic to say the least