Poor Service and lack of accountability by technicians

I am writing to urgently follow up on ticket reference ***1 regarding my internet outage. It has now been three full days without any service, and despite multiple technician visits, I continue to receive the same feedback with absolutely no improvement.

This ongoing outage has severely disrupted my ability to work, as I work from home, and it has resulted in significant loss of productivity. The lack of progress and communication is extremely disappointing, and this is not acceptable service.

I request that this issue be escalated and resolved as a matter of urgency. I do not want to go into the weekend with the same unresolved problem. Please prioritize this fault and provide a clear update on the actual cause and the concrete steps being taken to restore my service.

Thank you, and I look forward to immediate feedback.