IS
Ismael S
1 reviews | Active since Oct 2022
20 Feb 2023, 11:28
Poor service and internet connectivity
This year has been the worst with vumatel and unfortunately because they have the monopoly they do not care to respond or fix any issues. For the past week I have had no internet for a few hours on end. At least each day I have no internet for minimum 4 hours a day.
Calls has been logged for the issues but vumatel keeps closing the issues. Saying it's resolved when nothing is resolved
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
20 Feb 2023, 13:48Good day Ismael
We truly apologise for the experience you have had with our services. Kindly note that we have escalated your query to our support team.
for further assistance.
Regards
The Vuma Team
We truly apologise for the experience you have had with our services. Kindly note that we have escalated your query to our support team.
for further assistance.
Regards
The Vuma Team
Vumatel's reply20 Feb 2023, 13:48
Official
Good day Ismael
We truly apologise for the experience you have had with our services. Kindly note that we have escalated your query to our support team.
for further assistance.
Regards
The Vuma Team
We truly apologise for the experience you have had with our services. Kindly note that we have escalated your query to our support team.
for further assistance.
Regards
The Vuma Team
Vumatel's replyOfficial
21 Feb 2023, 12:09Good day Ismael
Thank you for taking our call. Kindly note that we are experiencing power trips in the area.
Our electricians are currently investigating the matter.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we are experiencing power trips in the area.
Our electricians are currently investigating the matter.
Regards
The Vuma Team
Vumatel's reply21 Feb 2023, 12:09
Official
Good day Ismael
Thank you for taking our call. Kindly note that we are experiencing power trips in the area.
Our electricians are currently investigating the matter.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we are experiencing power trips in the area.
Our electricians are currently investigating the matter.
Regards
The Vuma Team
IS
Ismael S's updateReviewer Update
17 Mar 2023, 01:23Not even a month later and yet again the same issue occurs, once again log tickets and no response. This is getting extremely annoying. A refund or discount is not even offered for all the down time recieved. You are expected to pay for a service you do not fully recieve..
Please sort out the issue with all the fibre interruptions
Please sort out the issue with all the fibre interruptions
IS
Ismael S's update17 Mar 2023, 01:23
Reviewer Update
Not even a month later and yet again the same issue occurs, once again log tickets and no response. This is getting extremely annoying. A refund or discount is not even offered for all the down time recieved. You are expected to pay for a service you do not fully recieve..
Please sort out the issue with all the fibre interruptions
Please sort out the issue with all the fibre interruptions