Poor service and carelessness

I can not believe that I am about to loose my job because of the carelessness that Vuma has been doing.

How can you activate connection in an incorrect address while you have all the details with you?

Last week I sign up for an internet with Vuma then request my proof of address I sent it they processed and request lease agreement I also sent it.

Friday I received email confirmation my order with wrong address surprisingly. I contacted my ISP immediately and I was told no that’s how they write the addresses I should wait until I receive the router. The following day Friday router received and I had no connection, contacted ISP and the ticket was raised. And I was told my issue will be resolved by last night and today I will be able to connect. If I can tell you I have been calling since 8:20 this morning till 4pm and being told Vuma still need to sort it out. At 2 the sent a new order and guest what the address is still the wrong one that was used last week. I am working full-time remotely so I couldn’t work today. If tomorrow at 9 still Vuma didn’t sort out this then I will be unemployed.

I am really failing to understand how come they used wrong address while they have all the information with the email address. I tried to do connection with the ISP for two hours.

If you are planning to use Vuma make sure that you have a backup plan because no one cares in this company but billing is very active as I am owing already but I haven’t contacted