Poor service.

And here I am, yet again trying to get Vumatel to just do their job. I have not had wifi since Friday. Due to Loadshedding, everything is a disaster as we know. I contacted my service provider on Sunday morning, to find out what the problem is, and was told Vumatel needs to sort it out. The ticket has been escalated numerous times, yet here we are, it's Tuesday and I am still without wifi. This wouldn't be the 1st time I have had to complain for service. What is it with Vumatel?? I can't work from home and have to use all my data and waste money to pay for wifi I can't use. Is it that difficult to just call a customer back???