Poor Service

Good day

My service has been disconnected since the 4th of September 2024., and I have been calling the ISP(Supersonic) everyday to get the issue resolved. I have had no luck with solving the issue, and only get a standard response from Supersonic advising that they have sent a email to Vuma to reactivate my account. its been almost a week no with no internet and i Just paid Vuma on the 28th of August 2024. I am really unhappy with the service that I am receiving from Both Vuma and Supersonic, and would like my query to be treated with urgency.