Poor service

I APPILED FOR FIBRE WITH HOMECONNECT AND VUMATEL IN JANUARY 2023. END JANUARY I REUESTED TO CHANGE ACCOUNT FROM DEBIT ORDER TO PAY AS YOU GO. ON 6TH FEBRUARY I GOT AN EASY PAY NUMBER AND MADE PAYMENT AT PICK AND PAY. I THEN SENT HOME CONNECT A WHATS APP WITH PROOF OF PAYMENT. AFTER PAYMENT WAS MADE I WAS ADVISED PAYMENT CANT BE ALLOCATED TO OLD ACCOUNT, NUMEROUS CONSULTANT COULD NOT ASSIST IN CREATING A NEW ACCOUNT. ENTIRE FEBRUARY WENT BY AND NO SERVICE WAS PROVIDED. I THEN REQUESTED FOR FULL REFUND. EVERY WEEK I FOLLOW UP AND WAS TOLD REFUND WILL TAKE 8 WEEKS. BUT TO DATE NO REFUND, HOME CONNECT ADVISE VUMATEL WILL REFUND. TO DATE NO REFUND AND NO WORD FROM HONE CONNECT OR VUMATEL. THEY QUICK TO TAKE MONEY AND NOT PROVIDE SERVICE OR REFUND. I WILL DEFINTLY NOT RECOMMEND HOME CONNECT OR VUMATEL. ASMA SALLIE ***