Poor Service

I am extremely disappointed with the service from Vumatel! My internet went down on Sunday 2020-04-19 and since then I have been trying to get this matter resolved. I keep getting the same excuse over and over with no definite time of resolution. this is by far very unacceptable. I am using my internet for work and I had to buy data to work which shouldn't have been the case if my fibre was working. I am not going to get reimbursed for my data or the down time and every time I try and follow-up, I get the same excuse!!!