Poor service

Dear Vumatel and Home-Connect,

I have been using Home-Connect as my ISP and Vumatel as the infrastructure provider for the past four years. During this time, my internet connectivity was quite stable, with only a few interruptions. However, I have recently noticed a significant decline in service quality. Where my connectivity uptime was previously above 95%, it has now dropped below 80%.

As someone who relies on the internet on an hourly basis to support various companies, this decline has made it increasingly difficult to work efficiently. Additionally, I have found that your customer support has not met the necessary standards. Despite the increase in connectivity costs, the support quality has decreased.

I urge both Vumatel and Home-Connect to address these issues and improve your support services.

Sincerely, JH Venter