Poor service

My internet service was disrupted on the 19 February 2021.Vumatel had a problem in the area Today is the 23 Feburary and service is still not restored. I am continuosly calling only to get told still awaiting provisioning.According to Mweb this normally takes 48 hrs ..this is now 96 hours without access.I have a child in matric and need access to the internet .All i get told is sorry.I emailed Vumatel and have not received a reply as yet I am at my witts end with Vumatel