CS
Colin S
1 reviews | Active since Mar 2021
03 Mar 2021, 09:09
Poor service
So, after battling with Mweb to sort out my poor internet and Wi-Fi connection, I was given an ISP ref number for Vumatel to fix. To my surprise I get an email last night to review their service “After they apparently fixed my problem “ !!!! No Vumatel, the problem still exist and nobody fixed it. So I phoned your company this morning just to be referred back to Mweb. So I phoned Mweb and they said that the ticket is still open and will refer it back to you. Ticket no: ISP-300617. Your survey ticket no: 357596. I have now used up all my data and airtime on these two companies in the past 3 days and this happens month after month to get my connections fixed.!!!!
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Replies (2)
Vumatel's replyOfficial
04 Mar 2021, 12:35Good day Colin
Thank you for being in contact with us. We have escalated your ticket number to our support team,
Regards
Thanda
Thank you for being in contact with us. We have escalated your ticket number to our support team,
Regards
Thanda
Vumatel's reply04 Mar 2021, 12:35
Official
Good day Colin
Thank you for being in contact with us. We have escalated your ticket number to our support team,
Regards
Thanda
Thank you for being in contact with us. We have escalated your ticket number to our support team,
Regards
Thanda
CS
Colin S's updateReviewer Update
05 Mar 2021, 19:47Good evening Thanda
It is now Friday evening and I’m still waiting for your “Support Team”
This is a joke when you think you can just brush me off to keep me happy and think the problem will go away.
This is a disgrace how your company gets away with this no care attitude towards your customers.
I will use every platform available to expose your company for exploiting their customers and not addressing their problems.
Please respond with what your company is doing to do and when.
Thank you
It is now Friday evening and I’m still waiting for your “Support Team”
This is a joke when you think you can just brush me off to keep me happy and think the problem will go away.
This is a disgrace how your company gets away with this no care attitude towards your customers.
I will use every platform available to expose your company for exploiting their customers and not addressing their problems.
Please respond with what your company is doing to do and when.
Thank you
CS
Colin S's update05 Mar 2021, 19:47
Reviewer Update
Good evening Thanda
It is now Friday evening and I’m still waiting for your “Support Team”
This is a joke when you think you can just brush me off to keep me happy and think the problem will go away.
This is a disgrace how your company gets away with this no care attitude towards your customers.
I will use every platform available to expose your company for exploiting their customers and not addressing their problems.
Please respond with what your company is doing to do and when.
Thank you
It is now Friday evening and I’m still waiting for your “Support Team”
This is a joke when you think you can just brush me off to keep me happy and think the problem will go away.
This is a disgrace how your company gets away with this no care attitude towards your customers.
I will use every platform available to expose your company for exploiting their customers and not addressing their problems.
Please respond with what your company is doing to do and when.
Thank you