NM
Neo M
1 reviews | Active since Feb 2013
21 Aug 2024, 09:29
Poor Service
This is one service provider that is very *********** to say the least I have been without connection for more than 8 days it keeps getting escalated with no resolution. Been requesting for a Team Leader to contact me but they are just as *********** as the agents, we subscribe to these service providers as we predominantly work from home so if they cant provide the service let them refund and take our business to company that can provide service.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
21 Aug 2024, 12:17Good day, Neo Moledi.
Thank you for getting in touch.
We have escalated your ticket to our maintenance team to expedite.
We sincerely apologize for the run-around you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have escalated your ticket to our maintenance team to expedite.
We sincerely apologize for the run-around you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Kind regards
The Vuma Team
Vumatel's reply21 Aug 2024, 12:17
Official
Good day, Neo Moledi.
Thank you for getting in touch.
We have escalated your ticket to our maintenance team to expedite.
We sincerely apologize for the run-around you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have escalated your ticket to our maintenance team to expedite.
We sincerely apologize for the run-around you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Kind regards
The Vuma Team
NM
Neo M's updateReviewer Update
21 Aug 2024, 15:38Now that my services are back up I am being advised that I need to have downtime for more than 7 working days what kind of **** you running here the only time you responded to my query is through this platform after numerous escalations at one point my query was closed without being resolved. The technicians had to change the router itself as seems it was faulty. You ****ming loyal clients
I WANT MY DOWNTIME REFUNDED IT NOT MY ISSUE
I WANT MY DOWNTIME REFUNDED IT NOT MY ISSUE
NM
Neo M's update21 Aug 2024, 15:38
Reviewer Update
Now that my services are back up I am being advised that I need to have downtime for more than 7 working days what kind of **** you running here the only time you responded to my query is through this platform after numerous escalations at one point my query was closed without being resolved. The technicians had to change the router itself as seems it was faulty. You ****ming loyal clients
I WANT MY DOWNTIME REFUNDED IT NOT MY ISSUE
I WANT MY DOWNTIME REFUNDED IT NOT MY ISSUE