Poor Service

To wait for about 7 weeks for Vumatel to connect a fiber line is completely unacceptable. From day one, the client had been explaining that it's not a completely new installation only an activation but still on their system they want to do a full installation, Vumatel doesn't respond at all. If the client doesn't inquire every single day, even less happens. The application was submitted to Mweb on May 1st, and today, June 18th, there's still no response from Vumatel. When asking to speak to a manager the line is cut off. Everything is in place with Mweb, including the correct order number for the existing line to be activated, but Vumatel shows no reaction to provide service or to keep the client informed about why the process is being delayed. Everyday when the client enquires more info the agents explain that they hands are cut of and can only try to escalate the issue and now 35days after the normal waiting period of 14 days the client still has no activation how many times do the client need to enquire for any response.