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Phakamisa M
1 reviews | Active since Jul 2021
17 Aug 2021, 12:13
Poor service
Poor service,i have since queried about installation untill it was done on the 11th of August after waiting over a month for it to be dine i have now a problem of connection there is no Internet access wvich i made Vuma and Mweb aware on the 12th and nothing was done about it until a poor intern of theirs has been trying to assit me but she is powerless the manager whom i spoke to ignores my calls her name is Zanele and this is very unprofessional to me because now i have waited too long for installation only for it not to be working and no one wants to take accountability on this matter Hellopeter please help me...
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Phakamisa M's updateReviewer Update
19 Aug 2021, 09:42Good morning all
I would like to give feedback on the service i had complained about with Vumatel. Firstly i would like to say thank you to Pinkie Ndlovu one of their trainnee agents who had made it her personal problem to see forth that my fibre is up and running i would wish she would be as kind to other clients too and have an clear understanding that yes clients are going to be frustrated when they don't get the service they have paid for, she has kept calm all the time and i deeply wish she would get a permanent position but thats not for to do. Pinkie Ndlovu has even followed up this morning at the start of her **** at 09:00 on the issue being resolved i would also like to thank the two techs whom came out yesterday to check what was the problem and they gave their colleagues an accurate fault that could be fixed am happy am connected thank you all whom assisted me in the time of need...
I would like to give feedback on the service i had complained about with Vumatel. Firstly i would like to say thank you to Pinkie Ndlovu one of their trainnee agents who had made it her personal problem to see forth that my fibre is up and running i would wish she would be as kind to other clients too and have an clear understanding that yes clients are going to be frustrated when they don't get the service they have paid for, she has kept calm all the time and i deeply wish she would get a permanent position but thats not for to do. Pinkie Ndlovu has even followed up this morning at the start of her **** at 09:00 on the issue being resolved i would also like to thank the two techs whom came out yesterday to check what was the problem and they gave their colleagues an accurate fault that could be fixed am happy am connected thank you all whom assisted me in the time of need...
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Phakamisa M's update19 Aug 2021, 09:42
Reviewer Update
Good morning all
I would like to give feedback on the service i had complained about with Vumatel. Firstly i would like to say thank you to Pinkie Ndlovu one of their trainnee agents who had made it her personal problem to see forth that my fibre is up and running i would wish she would be as kind to other clients too and have an clear understanding that yes clients are going to be frustrated when they don't get the service they have paid for, she has kept calm all the time and i deeply wish she would get a permanent position but thats not for to do. Pinkie Ndlovu has even followed up this morning at the start of her **** at 09:00 on the issue being resolved i would also like to thank the two techs whom came out yesterday to check what was the problem and they gave their colleagues an accurate fault that could be fixed am happy am connected thank you all whom assisted me in the time of need...
I would like to give feedback on the service i had complained about with Vumatel. Firstly i would like to say thank you to Pinkie Ndlovu one of their trainnee agents who had made it her personal problem to see forth that my fibre is up and running i would wish she would be as kind to other clients too and have an clear understanding that yes clients are going to be frustrated when they don't get the service they have paid for, she has kept calm all the time and i deeply wish she would get a permanent position but thats not for to do. Pinkie Ndlovu has even followed up this morning at the start of her **** at 09:00 on the issue being resolved i would also like to thank the two techs whom came out yesterday to check what was the problem and they gave their colleagues an accurate fault that could be fixed am happy am connected thank you all whom assisted me in the time of need...