Poor service

I ordered fibre installation on 30 April 2022. Pamphlets were handed out and I contacted Siya who's cell number was on there. I asked how it works. He took my details and just said he's got it. Got what??? I'm still waiting. Now I tried applying elsewhere and I can't as Siya's application is still open. I asked him to cancel but he is ignoring me. I tried calling him and he doesn't answer my calls. Vuma! Please remove my application. I want to use another service provider. I need this done as soon as possible