ZA
Zahra A
1 reviews | Active since Sept 2022
08 Sept 2022, 14:03
POOR SERVICE
I have signed up for Fibre via Vodacom and 8 days later I have no joy in activation of my service. I have spoken to more than 20 people, wasted hours of energy trying to activate my service and all I get is "we are escalating the matter, someone will contact you." No one ever calls. It appears that there is no synergy between Vodacom and Vumatel. They are each working in syllos with no one that can be held accountable for the poor service delivery. Vodacom blames Vumatel for delays, Vumatel is non responsive to Vodacom's emails. There is no other way to communicate so emails are lost or disregarded. Can anyone assist please!
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Replies (4)ZA
Zahra A's updateReviewer Update
08 Sept 2022, 14:32Unfortunately Vodacom does not know what you are referring to. I have called them again now to find out what this number is and they are clueless. Again, no synergy, no one knows anything or how to assist. I have been asked for so many unnecessary details which have been in vain.
I am not sure what other details will need to be provided in order to find a resolution to this matter. It is really so simple, all I am asking is for activation of my services - what could be the issue that is taking this long? As this is a live comment, please advise how you propose to get in touch with me in order to provide you with my home address, ID number any personal information that may help with tracking my query.
I am not sure what other details will need to be provided in order to find a resolution to this matter. It is really so simple, all I am asking is for activation of my services - what could be the issue that is taking this long? As this is a live comment, please advise how you propose to get in touch with me in order to provide you with my home address, ID number any personal information that may help with tracking my query.
ZA
Zahra A's update08 Sept 2022, 14:32
Reviewer Update
Unfortunately Vodacom does not know what you are referring to. I have called them again now to find out what this number is and they are clueless. Again, no synergy, no one knows anything or how to assist. I have been asked for so many unnecessary details which have been in vain.
I am not sure what other details will need to be provided in order to find a resolution to this matter. It is really so simple, all I am asking is for activation of my services - what could be the issue that is taking this long? As this is a live comment, please advise how you propose to get in touch with me in order to provide you with my home address, ID number any personal information that may help with tracking my query.
I am not sure what other details will need to be provided in order to find a resolution to this matter. It is really so simple, all I am asking is for activation of my services - what could be the issue that is taking this long? As this is a live comment, please advise how you propose to get in touch with me in order to provide you with my home address, ID number any personal information that may help with tracking my query.
Vumatel's replyOfficial
09 Sept 2022, 10:26Good day Zahra
Thank you for taking our call. We confirm that your services are up and running. Enjoy fast internet in your home :-)
Kind Regards
The Vuma Team
Thank you for taking our call. We confirm that your services are up and running. Enjoy fast internet in your home :-)
Kind Regards
The Vuma Team
Vumatel's reply09 Sept 2022, 10:26
Official
Good day Zahra
Thank you for taking our call. We confirm that your services are up and running. Enjoy fast internet in your home :-)
Kind Regards
The Vuma Team
Thank you for taking our call. We confirm that your services are up and running. Enjoy fast internet in your home :-)
Kind Regards
The Vuma Team
ZA
Zahra A's updateReviewer Update
09 Sept 2022, 10:31 Excellent thank you so so much.
Vumatel's response and turn around time to this complaint has been outstanding. They have promised on delivery and did not fail to deliver. The follow up calls shows customer care. Perhaps the delays and challenges I experienced lies with Vodacom who is my service provider. Thank you Vumatel team for activating my service. 10/10
Vumatel's response and turn around time to this complaint has been outstanding. They have promised on delivery and did not fail to deliver. The follow up calls shows customer care. Perhaps the delays and challenges I experienced lies with Vodacom who is my service provider. Thank you Vumatel team for activating my service. 10/10
ZA
Zahra A's update09 Sept 2022, 10:31
Reviewer Update
Excellent thank you so so much.
Vumatel's response and turn around time to this complaint has been outstanding. They have promised on delivery and did not fail to deliver. The follow up calls shows customer care. Perhaps the delays and challenges I experienced lies with Vodacom who is my service provider. Thank you Vumatel team for activating my service. 10/10
Vumatel's response and turn around time to this complaint has been outstanding. They have promised on delivery and did not fail to deliver. The follow up calls shows customer care. Perhaps the delays and challenges I experienced lies with Vodacom who is my service provider. Thank you Vumatel team for activating my service. 10/10
Vumatel's replyOfficial
09 Sept 2022, 10:41 It has been a pleasure assisting you :-)
Vumatel's reply09 Sept 2022, 10:41
Official
It has been a pleasure assisting you :-)