Poor service

What a bad service! They were meant to cone do the fibre install at my house today at 7.30am,all was confirmed by them and also they sent me a confirmation email.I took a days leave from work and they never showed up,when I phoned them they tell me my install was not scheduled, I then ask to speak to a manager and they tell me that I cant speak to a manager,I am with mweb that uses Vumatel but this is shocking from both mweb and Vumatel and I will now need to find another internet provider