mS
monique S
1 reviews | Active since Dec 2020
10 Dec 2020, 14:34
POOR SERVICE
so we just bought our home about 3 months ago we moved in on the 01 November 2020, the previous tenants has a active package on our fiber line - they cancelled it and made payments and its such an inconvenience for us as we all work from home and we can not connect our package. I have been struggling with this for a month now - why must we wait for a line to be cancelled if we own the property. so now we can only get our fiber in January 2021 - i feel like i am getting no wear and this is the only way i can be heard? Please why can my line not be released?
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Vumatel's replyOfficial
11 Dec 2020, 09:38Good Morning Monique
We trust that you are well
We sincerely apologise for the experience you you have had with us. As discussed over the phone, we are going to send you an email shortly so if you can please reply to it.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you you have had with us. As discussed over the phone, we are going to send you an email shortly so if you can please reply to it.
Kind Regards
The Vuma Team
Vumatel's reply11 Dec 2020, 09:38
Official
Good Morning Monique
We trust that you are well
We sincerely apologise for the experience you you have had with us. As discussed over the phone, we are going to send you an email shortly so if you can please reply to it.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you you have had with us. As discussed over the phone, we are going to send you an email shortly so if you can please reply to it.
Kind Regards
The Vuma Team