Poor Service

Very Poor Service from Vuma as I was promised line activation 2 to 4 hours after payment has been done as I was a Previous customer, However from the 30/04/2024 till the 04/05/2024 my line has still not been activated i have make numerous calls to the Vuma customer care centre with no Joy all i hear is this is being Escalated or we are awaiting feedback and a Tech is going to contact you which has never happened. Until date i am still calling them and no Joy as the same old Stories are being given to me and they also say it is the ISP who need to do it when the ISP is saying Vuma needs to have the issue resolved.

I was even told my Work call is logged as a High priority call and has a Due date of the 03/05/2024 to be resolved which was not done and nor was i contacted by any support to assist

They are very quick to take payment, But when there is an issue there are hard to contact and get assistance

This is very poor and Upsetting service from a Company such as Vuma