Poor service

An agent called Lungile.M, contacted me on the 3 April2025 regarding vuma, gave her my details. Then she said I must make payment, made payment, sent payment then she confirmed she got the proof of payment. Then she went on to say that I will be called for installation on Monday. Got a call from vuma support team they asked me to confirm address, I did it,was incorrect , they said they will escalate the correct address. Then they called on Wednesday address was still incorrect still they said they will escalate and still nothing.

Contact Home contact cause on the emails they said I must contact *** spoke to an agent called Rulane said that I should contact vumatal cause they the ones that can change the address, I did, spoke to the consultant called Tshepang he said I should call Home contact cause they are the ones that made the order, I then asked to speak to a manager, he said he was not around then he went silent on me.

I still don't have installation and I'm not getting any assistance from Home contact or Vuma or the agent that assisted me from the beginning cause she said I can contact her about any inquiries or assistance still nothing fromLungile.M,

At this moment I just want my money back