WN
Wandile N
1 reviews | Active since Apr 2015
31 Aug 2023, 18:15
Poor service
My internet has stopped working since 16H:00 this afternoon up until now. I've reported to the ISP. The ISP cant fix it because Vumatel stopped my line without notice. That's the reason why bad rating. This is poor customer service. Not a chance to refer anyone to Vumatel
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Vumatel's replyOfficial
01 Sept 2023, 10:08Good day Wandile Ndzuzo
Thank you for getting in touch.
There is a ticket logged by your ISP to our maintenance team to check the fibre line.
Please be advised that we do not disconnect customers. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot disconnect your account.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is a ticket logged by your ISP to our maintenance team to check the fibre line.
Please be advised that we do not disconnect customers. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot disconnect your account.
Kind regards
The Vuma Team
Vumatel's reply01 Sept 2023, 10:08
Official
Good day Wandile Ndzuzo
Thank you for getting in touch.
There is a ticket logged by your ISP to our maintenance team to check the fibre line.
Please be advised that we do not disconnect customers. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot disconnect your account.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is a ticket logged by your ISP to our maintenance team to check the fibre line.
Please be advised that we do not disconnect customers. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot disconnect your account.
Kind regards
The Vuma Team