KM
Kagiso M
1 reviews | Active since Mar 2020
19 Aug 2022, 10:25
Poor Service
Poor service. I logged a call with Mweb last week Wednesday asking to have someone move my ONT to a different location in the house due to home renovations, I was advised the TAT is 3-6 days which I understood. The 6th day comes and I received a call from VUMA at 8:15 in the morning which I missed- they didn’t even bother to call me back afterwards. This is the pits because I need the fibre to work. No sense of urgency whatsoever. I am so annoyed because I have not received a call back ever since that one attempt very early in the morning. Can someone please sort this out!
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
19 Aug 2022, 11:31Good day Kagiso
We truly apologize for the experience thus far.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We truly apologize for the experience thus far.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
Vumatel's reply19 Aug 2022, 11:31
Official
Good day Kagiso
We truly apologize for the experience thus far.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We truly apologize for the experience thus far.
Please provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
Vumatel's replyOfficial
19 Aug 2022, 14:53Good day Kagiso
Thanks for taking our call earlier today.
Please note that we have escalated your ONT move inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have escalated your ONT move inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply19 Aug 2022, 14:53
Official
Good day Kagiso
Thanks for taking our call earlier today.
Please note that we have escalated your ONT move inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have escalated your ONT move inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
KM
Kagiso M's updateReviewer Update
22 Aug 2022, 15:23Hi, what is the latest on this as I have not received a call from anyone since I last spoke to Zoleka. This is insane because I will be expected to pay a moving fee even after the ****py delay and service!!
KM
Kagiso M's update22 Aug 2022, 15:23
Reviewer Update
Hi, what is the latest on this as I have not received a call from anyone since I last spoke to Zoleka. This is insane because I will be expected to pay a moving fee even after the ****py delay and service!!