Poor service!!!

The installation was done soon after I made a payment. I made a payment and the technician s came to my premises to install Vuma, and I was told it will take few hours before I can be able to connect.Since December first week am still awaiting for connection.When I call Vuma and explain that I cannot connect.The colored lady yelled at me.She started screaming and yelling at me, telling me that if I want to cancel Vuma, I must call Mweb.She was so rude and very impatient.I tried to explain to her that I did call Mweb and I was told that I must contact Vuma.She hanged up a phone while explaining.When I call the Technician who was installing the router,he was ignoring my calls. Until I stopped calling them.That was in December.

Poor customer service.All I want is my R399-00 I paid nothing else.Since December no one bothered to call me regarding my query.I want my money back.