CP
Cedric P
1 reviews | Active since Feb 2019
11 Feb 2019, 08:36
Poor Service
I upgraded my Telkom ASDL line to fibre, the Telkom side went off without a hitch for the last 3 weeks I am battling with Vumatel to come and do the installation. 2 bookings was made and not one was honoured. Saturday I called their support centre to ask why their tech did not arrive the lady told me she will get back to me with answers this did not happen. I called this morning only to be told there is no booking and the first available date is the 21 Feb 2019. I asked to speak to one of the supervisors or team leaders and was told by Karabo that they are not in, this was after 8 and he will get them to call me
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Replies (2)
Vumatel's replyOfficial
11 Feb 2019, 10:46Good day
Please accept our sincere apologies for the service you have received thus far. Kindly note that your query has been escalated to our scheduling manager for further assistance.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received thus far. Kindly note that your query has been escalated to our scheduling manager for further assistance.
Regards
The Vuma Team
Best regards,
Vumatel's reply11 Feb 2019, 10:46
Official
Good day
Please accept our sincere apologies for the service you have received thus far. Kindly note that your query has been escalated to our scheduling manager for further assistance.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received thus far. Kindly note that your query has been escalated to our scheduling manager for further assistance.
Regards
The Vuma Team
Best regards,
CP
Cedric P's updateReviewer Update
22 Feb 2019, 08:36Here we are again 1 week later, Team Vumatel send out a partner installer( PICTURE PERFECT) and they installed never tested the system. I called them to assist now I have to phone around and hope someone will listen to me. The client service of Vumatel and Picture Perfect is no existing. When you ask to speak to a senior at Vumatel there is never anyone available. Ron at Picture Perfect is arrogant and rude to the clients and always changes his story and he thinks that he is doing you a favour by doing his job. I hope someone will help me to get my system up and running.
CP
Cedric P's update22 Feb 2019, 08:36
Reviewer Update
Here we are again 1 week later, Team Vumatel send out a partner installer( PICTURE PERFECT) and they installed never tested the system. I called them to assist now I have to phone around and hope someone will listen to me. The client service of Vumatel and Picture Perfect is no existing. When you ask to speak to a senior at Vumatel there is never anyone available. Ron at Picture Perfect is arrogant and rude to the clients and always changes his story and he thinks that he is doing you a favour by doing his job. I hope someone will help me to get my system up and running.