Poor Service

I have requested that the box on my boundary wall be moved to the other side of my gate as the guys that installs the cable into my house is not able to get to my house from where the box currently is. The guy who was suppose to install the cable into my house, logged a call for the box to be moved and I was told it will be moved within that same day or the next. This was on the 19th of December 2018. A month later and still nothing has happened.

When you phone to get an update you hold on for at least 5 minutes then eventually you speak to someone, they put you on hold again where eventually i hang up. This has happened more than once. The call back service also doesnt seem to be working. I dont mind having to wait but would like to at least know when i can expect the move to be done. What's with these telecommunications companies?