Poor service

For day last 8 to 10 months Vumatel phoned me on a weekly basis to try and convince me to install a Fibre line, and then in November 2018 when I decided to install via Vox as ISP, you cannot deliver on your promises. My order for installation was placed on 5 December 2018. Vumatel made an appointment to install on 11 January 2019 (had to take time off work to meet your technician), on the day he tells me that he cannot install the line from your box to my house as the box is on the incorrect side of the property and he will have to get someone to come on 21 January 2019 to do it. So after multiple mails and calls, I'm still waiting for any progress since 11 Jan 2019 - So from the Poor Service received, I can only conclude that you have to much work and no time to complete my order... VT-121 ********** 57