Poor service

No accountability from Telkom and Vumatel

Hi I waited 20 mins to speak to a Telkom agent on 10213 to upgrade my fibre package and was told I need to call Vumatel. I called Vumatel and was told I need to call Telkom. Each time I contact either company via phone, email or social media I'm told to call the other. How can an ugdrade be so difficult? Please help with an upgrade from capped to uncapped R807 and call to confirm.