Poor service

I have reported NUMEROUS times that my fibre cable in my house is damaged and that they should come and replace it. Everytime when I log a call they send a technician to inspect it. I have logged 3 calls already, and I do not receive my ticket numbers via SMS even though I have confirmed my cell no. Furthermore, when they came to install the fibre, we requested that the take the cable up and run it along the ceiling skirting instead of on the floor, they did not do as we requested, and now the cables damanged due to my dog, and I have asked them to not let it run with the floor skirting.

I am at my wits end with this.

Please help!1