Poor service

I've been stuck between Vuma and Fly.Cool for almost 2 weeks now. I requested an upgrade on February 13th and paid the required amount, but they failed to process it. I was advised that they would refund me, which they did. While waiting for the refund, I paid another amount to activate my current package, but I'm still not connected. Every time I contact Fly.Cool, they tell me they've escalated the matter with Vuma, claiming they're responsible for the reconnection. However, when I call Vuma, I'm told something different. This has been going on for 2 weeks with no resolution. Both companies have poor customer service