CT
Chere T
1 reviews | Active since Aug 2024
23 Aug 2024, 07:59
Poor service
If you happen to have technical problems after 5pm or before 8am , you are doomed. Imagine what kind of business that provide the service and yet they don't have 24/7 support? nonsense!!!1
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Replies (1)
Vumatel's replyOfficial
23 Aug 2024, 10:39Good day Chere Tsotetsi.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Vumatel's reply23 Aug 2024, 10:39
Official
Good day Chere Tsotetsi.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team