Poor service

i have made my payments in the 25th january 2025 and my internet was disconnected on the 10th february 2025 which i was told that my ISP requested for payment change ..not i have communicated with Webafroca my Isp and was told it will be resolved with Vuma side even now i havent had a call or got any email regarding my connection this is totaly unacceptable and so dessapointed and i want to be reimbursed and its been long not having internet i need my internet conencted now