Poor service

Good day

I have a bad review regarding my fibre with Vumatel. I haven't had wifi for a week now. I have called and put my complaint in, and it still hasnt been resolved. I have been very patient but this is ridiculous. I work from home but due to not having wifi for the week, i had to make a plan to go into the office which is causing unnecessary stress and strain on my part. Vooma keeps telling me that the matter will be escalated but i have not yet heard back from them. They are *********** and dissapointing. I am a paying customer yet i am not receiving the service that i am paying for.