AB
Anve B
1 reviews | Active since Sept 2022
05 Sept 2022, 16:24
Poor service
It is really unsatisfactory that Vuma tell cannot locate their own hardware to my address.This resulted in me being without fibre since 01 of September 2022 and counting days.I am really not sure who to blame but Vodacom is the middle man and also do not have the customers interest at heart because I have to do the follow ups myself. Sad that I had to cancel MWEB and should have left everything as is and the said part of it all is that Vumatel is the only service provider in my area so why should they care. This is is warning to everyone out there when you try to change your service provider that you do not land in a similar situation as myself after proper planning from end to have a smooth transition. No feedback from Vodacom at all within almost one day even after logging an escalation to management.
Helpful (0)
Replies (9)0
Replies (9)
Vumatel's replyOfficial
05 Sept 2022, 17:51Good day Anve
Thank you for getting in touch.
We are sorry to hear about the unpleasant experience.
We could not locate an account with the details provided, please send us a private message with your full address and order number, starting with VR or VC.
We await your response.
Kind Regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about the unpleasant experience.
We could not locate an account with the details provided, please send us a private message with your full address and order number, starting with VR or VC.
We await your response.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply05 Sept 2022, 17:51
Official
Good day Anve
Thank you for getting in touch.
We are sorry to hear about the unpleasant experience.
We could not locate an account with the details provided, please send us a private message with your full address and order number, starting with VR or VC.
We await your response.
Kind Regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about the unpleasant experience.
We could not locate an account with the details provided, please send us a private message with your full address and order number, starting with VR or VC.
We await your response.
Kind Regards
The Vuma Team
Best regards,
AB
Anve B's updateReviewer Update
05 Sept 2022, 18:48I cannot locate a VC or VR number and only have a VOD*** ref which looks like the Vodacom Application reference. Feedback from Vodacom is that you guys needed a FSAN number on the ONT on 2 September because CXNK005262D8 is not on the system.Not sure if this is the same network id which I used with Mweb.I rep**** to them that there is no FSAN number on the devices and I will call vodacom again tomorrow morning to ask for a VC or VR number. This is also existing Vuma hardware so how did Mweb handed over the cancelation?
AB
Anve B's update05 Sept 2022, 18:48
Reviewer Update
I cannot locate a VC or VR number and only have a VOD*** ref which looks like the Vodacom Application reference. Feedback from Vodacom is that you guys needed a FSAN number on the ONT on 2 September because CXNK005262D8 is not on the system.Not sure if this is the same network id which I used with Mweb.I rep**** to them that there is no FSAN number on the devices and I will call vodacom again tomorrow morning to ask for a VC or VR number. This is also existing Vuma hardware so how did Mweb handed over the cancelation?
AB
Anve B's updateReviewer Update
06 Sept 2022, 09:51Is there any feedback?
AB
Anve B's update06 Sept 2022, 09:51
Reviewer Update
Is there any feedback?
Vumatel's replyOfficial
06 Sept 2022, 10:39Good day Anve
We have tried to contact you on ***. to no avail.
Your account with Mweb is still active and you will need to confirm when will cancellation take place. If you are placing an order with Vodacom at the same address it will not take place until the account with Mweb has been canceled.
The ONT CXNK005282D8 is still active under Mweb.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
We have tried to contact you on ***. to no avail.
Your account with Mweb is still active and you will need to confirm when will cancellation take place. If you are placing an order with Vodacom at the same address it will not take place until the account with Mweb has been canceled.
The ONT CXNK005282D8 is still active under Mweb.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 Sept 2022, 10:39
Official
Good day Anve
We have tried to contact you on ***. to no avail.
Your account with Mweb is still active and you will need to confirm when will cancellation take place. If you are placing an order with Vodacom at the same address it will not take place until the account with Mweb has been canceled.
The ONT CXNK005282D8 is still active under Mweb.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
We have tried to contact you on ***. to no avail.
Your account with Mweb is still active and you will need to confirm when will cancellation take place. If you are placing an order with Vodacom at the same address it will not take place until the account with Mweb has been canceled.
The ONT CXNK005282D8 is still active under Mweb.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Best regards,
AB
Anve B's updateReviewer Update
06 Sept 2022, 10:59I will call Mweb again to verify but also have an email confirmation that my account have been scheduled to be cancelled as of 31/08/2022 which was done. I disconnected my router because it was unable to connect on the 01/09/2022.
AB
Anve B's update06 Sept 2022, 10:59
Reviewer Update
I will call Mweb again to verify but also have an email confirmation that my account have been scheduled to be cancelled as of 31/08/2022 which was done. I disconnected my router because it was unable to connect on the 01/09/2022.
AB
Anve B's updateReviewer Update
06 Sept 2022, 11:16I called Mweb and they apologized for the line release so the request is submitted to exchange and apparently it could potentially take up to 5 days or less.The strange part from Vodacom agent reply on whatsapp is that Vuma cannot pick up ONT CXNK005262D8 which seems to be completely incorrect. How did you pick it up today when I directly deal with you so something I fail to understand. I am still awaiting feedback from Vodacom senior Management and will take it up accordingly.
AB
Anve B's update06 Sept 2022, 11:16
Reviewer Update
I called Mweb and they apologized for the line release so the request is submitted to exchange and apparently it could potentially take up to 5 days or less.The strange part from Vodacom agent reply on whatsapp is that Vuma cannot pick up ONT CXNK005262D8 which seems to be completely incorrect. How did you pick it up today when I directly deal with you so something I fail to understand. I am still awaiting feedback from Vodacom senior Management and will take it up accordingly.
Vumatel's replyOfficial
06 Sept 2022, 12:29Good day Anve
Thank you for the update and once Mweb has canceled the line, you may then continue with your Vodacom order.
The ONT numbers are not the same, the ONT CXNK005262D8 is not active or loaded in any account. The ONT CXNK005282D8 is active on the Mweb account.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for the update and once Mweb has canceled the line, you may then continue with your Vodacom order.
The ONT numbers are not the same, the ONT CXNK005262D8 is not active or loaded in any account. The ONT CXNK005282D8 is active on the Mweb account.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 Sept 2022, 12:29
Official
Good day Anve
Thank you for the update and once Mweb has canceled the line, you may then continue with your Vodacom order.
The ONT numbers are not the same, the ONT CXNK005262D8 is not active or loaded in any account. The ONT CXNK005282D8 is active on the Mweb account.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Thank you for the update and once Mweb has canceled the line, you may then continue with your Vodacom order.
The ONT numbers are not the same, the ONT CXNK005262D8 is not active or loaded in any account. The ONT CXNK005282D8 is active on the Mweb account.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Best regards,
AB
Anve B's updateReviewer Update
06 Sept 2022, 13:30Typo.Thank you
AB
Anve B's update06 Sept 2022, 13:30
Reviewer Update
Typo.Thank you
Vumatel's replyOfficial
06 Sept 2022, 13:55You're welcome :-)
Best regards,
Vumatel's reply06 Sept 2022, 13:55
Official
You're welcome :-)
Best regards,