Poor service

I have been without fibre since Sunday evening- a Vumatel problem according to the service provider. To cut a long story (and over 40 phonecalls) short, twice they have said they will call me back to confirm a time to resolve but the technician has shown up without confirming so I wasn't home (it seems to be unusual to them that people work) and today they showed up 1.5 hours earlier than the appointment during load shedding. They advised they would need to come back again but never did and after about 10 attempts to contact them this afternoon (there is no answer and no one responds to your voice messages) someone called to advise the problem was resolved by the technicians. It has not been resolved. In between this I logged a complaint through the service provider and a manager emailed me with all sorts of promises none of which were upheld and he has not responded to my 3 requests for him to contact me. Telkom is poor but if you're getting such poor service anyway, at least it's cheaper. The money and time I have spent on phone calls is exorbitant. Vumatel demonstrates they do not care about their customers.