Poor processes and information. Zero rating on Customer centricity

Called vuma/afrihost today to process my payment as i usually do on the 1st but yesterday was a PH.I was advised that the issue was payfast payments not going through and so i contacted payfast to check if the issue was resolved.My Internet at this point has been turned off. Payfast consultant advised that are no issues that they are aware of and apologized for me receiving incorrect information. Both my husband and I work from home and this is our livelihood. I then enquired if Vuma could switch on the Internet until the issue is resolved and they advised they weren't able to until payment is taken. So in essence customers are being penalised or impacted by a system issue on Vuma's end. Absolutely appalling services with no sense of customer experience as a priority.