AP
Ambigay P
1 reviews | Active since Nov 2021
06 Dec 2024, 10:01
Poor poor service delivery
This is my second review on vumatel My experience with this service provider has gone downhill after payment!!!! This is day 2 of waiting for installation to take place and once again there are no answers or communication from the service provider to explain any delays. I am appalled at the poor customer service and complete disregard for the consumer. I would definitely not recommend vumatel in the future. I would like to know who are the management of this company? This is not very user friendly. Very very disappointed
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
06 Dec 2024, 12:45Good day Ambi***
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply06 Dec 2024, 12:45
Official
Good day Ambi***
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
AP
Ambigay P's updateReviewer Update
06 Dec 2024, 12:57I have received this very same reply multiple times already. I have lost all faith in this service provider
AP
Ambigay P's update06 Dec 2024, 12:57
Reviewer Update
I have received this very same reply multiple times already. I have lost all faith in this service provider
Vumatel's replyOfficial
06 Dec 2024, 13:39Good day Ambi***
We apologize for the inconvience thus far. Please note that we have requested urgent feedback from the team. We will revert once feedback has been received on our end.
Kind Regards
The Vuma Team
We apologize for the inconvience thus far. Please note that we have requested urgent feedback from the team. We will revert once feedback has been received on our end.
Kind Regards
The Vuma Team
Vumatel's reply06 Dec 2024, 13:39
Official
Good day Ambi***
We apologize for the inconvience thus far. Please note that we have requested urgent feedback from the team. We will revert once feedback has been received on our end.
Kind Regards
The Vuma Team
We apologize for the inconvience thus far. Please note that we have requested urgent feedback from the team. We will revert once feedback has been received on our end.
Kind Regards
The Vuma Team
AP
Ambigay P's updateReviewer Update
06 Dec 2024, 14:58Please understand that this affects the security of my family as I have canceled my home router trusting vumatel empty promises of great service delivery,, now we can't access the security system coz we have no coverage, this matter has to be taken seriously. My children's safety needs to be given the utmost importance
AP
Ambigay P's update06 Dec 2024, 14:58
Reviewer Update
Please understand that this affects the security of my family as I have canceled my home router trusting vumatel empty promises of great service delivery,, now we can't access the security system coz we have no coverage, this matter has to be taken seriously. My children's safety needs to be given the utmost importance