Poor poor service delivery

From Wednesday 04 May we have been without wifi we phoned vodacom to find out why on Wednesday who tried to assist us by resetting our fibre to no avail on Thursday 05 May I phoned again and they did a reset again to no avail and a service ticket was logged to do fault finding ref number SR*** Yesterday my husband phoned to follow up and was told that vumatel cancelled our fibre line without even informing us.. we only got a faster fibre line from the 13th of April. We already received a bill for the new fibre of R1118.41 that I feel is unfair as we have no fibre available. We were told that we will be contacted today 07 May and that our line will he up and running and still nothing.

You guys do not even deserve a star.