M
Mpho
1 reviews | Active since Jan 2022
17 Jan 2023, 16:59
Poor, poor service being provided.
For an Internet Service Provider, there isn't a lot they are providing. Vumatel states that I am on a 50Mbps line (upload/download) but I am barely getting 8Mbps when running speed tests. This affects how I work.
Helpful (0)
Replies (12)0
Replies (12)
Vumatel's replyOfficial
17 Jan 2023, 17:38Good day, Mpho
We trust that you are well,
Kindly provide us with your Vumatel ticket for the above speed query and we will assist on our end.
Kind regards,
The Vuma Team
We trust that you are well,
Kindly provide us with your Vumatel ticket for the above speed query and we will assist on our end.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply17 Jan 2023, 17:38
Official
Good day, Mpho
We trust that you are well,
Kindly provide us with your Vumatel ticket for the above speed query and we will assist on our end.
Kind regards,
The Vuma Team
We trust that you are well,
Kindly provide us with your Vumatel ticket for the above speed query and we will assist on our end.
Kind regards,
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
17 Jan 2023, 17:42Good day,
Below is the ticket reference opened by Mweb:
- Connectivity: Slow Speeds - Vumatel FTTH - New Line Fault Query - Ref No: MWB***2
Kind regards,
Below is the ticket reference opened by Mweb:
- Connectivity: Slow Speeds - Vumatel FTTH - New Line Fault Query - Ref No: MWB***2
Kind regards,
M
Mpho's update17 Jan 2023, 17:42
Reviewer Update
Good day,
Below is the ticket reference opened by Mweb:
- Connectivity: Slow Speeds - Vumatel FTTH - New Line Fault Query - Ref No: MWB***2
Kind regards,
Below is the ticket reference opened by Mweb:
- Connectivity: Slow Speeds - Vumatel FTTH - New Line Fault Query - Ref No: MWB***2
Kind regards,
Vumatel's replyOfficial
17 Jan 2023, 19:10Good evening, Mpho
The above is Mwes internal reference, should they pick up that the slow speeds are from our end, they will need to log a ticket with us and we will assist.
Kind regards,
The Vuma Team
The above is Mwes internal reference, should they pick up that the slow speeds are from our end, they will need to log a ticket with us and we will assist.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply17 Jan 2023, 19:10
Official
Good evening, Mpho
The above is Mwes internal reference, should they pick up that the slow speeds are from our end, they will need to log a ticket with us and we will assist.
Kind regards,
The Vuma Team
The above is Mwes internal reference, should they pick up that the slow speeds are from our end, they will need to log a ticket with us and we will assist.
Kind regards,
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
17 Jan 2023, 19:27Hi there,
The consultant I spoke to verified that the slow speeds are from Vamtel's end. A speed test was conducted via ethernet cable and wirelessly. Seeing that a reference number is provided, can't you just follow up with Mweb so that this issue can get resolved?
Kind regards,
The consultant I spoke to verified that the slow speeds are from Vamtel's end. A speed test was conducted via ethernet cable and wirelessly. Seeing that a reference number is provided, can't you just follow up with Mweb so that this issue can get resolved?
Kind regards,
M
Mpho's update17 Jan 2023, 19:27
Reviewer Update
Hi there,
The consultant I spoke to verified that the slow speeds are from Vamtel's end. A speed test was conducted via ethernet cable and wirelessly. Seeing that a reference number is provided, can't you just follow up with Mweb so that this issue can get resolved?
Kind regards,
The consultant I spoke to verified that the slow speeds are from Vamtel's end. A speed test was conducted via ethernet cable and wirelessly. Seeing that a reference number is provided, can't you just follow up with Mweb so that this issue can get resolved?
Kind regards,
Vumatel's replyOfficial
17 Jan 2023, 20:23Good evening, Mpho
Please confirm your address in full for me to allocate the ticket number.
Kind regards,
The Vuma Team
Please confirm your address in full for me to allocate the ticket number.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply17 Jan 2023, 20:23
Official
Good evening, Mpho
Please confirm your address in full for me to allocate the ticket number.
Kind regards,
The Vuma Team
Please confirm your address in full for me to allocate the ticket number.
Kind regards,
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
17 Jan 2023, 20:31Hi there,
Unit 26
29B Troupant Avenue
Magaliessig
Fourways
Sandton 2191
Unit 26
29B Troupant Avenue
Magaliessig
Fourways
Sandton 2191
M
Mpho's update17 Jan 2023, 20:31
Reviewer Update
Hi there,
Unit 26
29B Troupant Avenue
Magaliessig
Fourways
Sandton 2191
Unit 26
29B Troupant Avenue
Magaliessig
Fourways
Sandton 2191
Vumatel's replyOfficial
18 Jan 2023, 09:40Good day
Please note that we have configured your line and connectivity is restored and stable on our end. Please reboot to retest the speed and advise.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Please reboot to retest the speed and advise.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply18 Jan 2023, 09:40
Official
Good day
Please note that we have configured your line and connectivity is restored and stable on our end. Please reboot to retest the speed and advise.
Kind Regards
The Vuma Team
Please note that we have configured your line and connectivity is restored and stable on our end. Please reboot to retest the speed and advise.
Kind Regards
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
18 Jan 2023, 09:53Good day,
Thank you for looking into this in a timeous manner.
My speeds have improved: 37.56 download/43.45 upload
May you please advice as to what was the cause of my speeds being slow?
Kind regards
Thank you for looking into this in a timeous manner.
My speeds have improved: 37.56 download/43.45 upload
May you please advice as to what was the cause of my speeds being slow?
Kind regards
M
Mpho's update18 Jan 2023, 09:53
Reviewer Update
Good day,
Thank you for looking into this in a timeous manner.
My speeds have improved: 37.56 download/43.45 upload
May you please advice as to what was the cause of my speeds being slow?
Kind regards
Thank you for looking into this in a timeous manner.
My speeds have improved: 37.56 download/43.45 upload
May you please advice as to what was the cause of my speeds being slow?
Kind regards
Vumatel's replyOfficial
18 Jan 2023, 12:26Good day
Kindly note the line just ended to be configured to reset the speed settings which sometimes get shifted due to the general network interruptions.
Kind Regards
The Vuma Team
Kindly note the line just ended to be configured to reset the speed settings which sometimes get shifted due to the general network interruptions.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply18 Jan 2023, 12:26
Official
Good day
Kindly note the line just ended to be configured to reset the speed settings which sometimes get shifted due to the general network interruptions.
Kind Regards
The Vuma Team
Kindly note the line just ended to be configured to reset the speed settings which sometimes get shifted due to the general network interruptions.
Kind Regards
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
18 Jan 2023, 12:45Good day,
How often does something like this need to happen? Can it be done frequently? This way something poor internet connections are avoided.
Kind regards,
How often does something like this need to happen? Can it be done frequently? This way something poor internet connections are avoided.
Kind regards,
M
Mpho's update18 Jan 2023, 12:45
Reviewer Update
Good day,
How often does something like this need to happen? Can it be done frequently? This way something poor internet connections are avoided.
Kind regards,
How often does something like this need to happen? Can it be done frequently? This way something poor internet connections are avoided.
Kind regards,
Vumatel's replyOfficial
18 Jan 2023, 13:32Good day
Kindly note that the speed issue does not often occur.
Kind Regards
The Vuma Team
Kindly note that the speed issue does not often occur.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply18 Jan 2023, 13:32
Official
Good day
Kindly note that the speed issue does not often occur.
Kind Regards
The Vuma Team
Kindly note that the speed issue does not often occur.
Kind Regards
The Vuma Team
Best regards,
M
Mpho's updateReviewer Update
11 Apr 2023, 14:03Good day,
My Internet Connection dropped, out of nowhere. I called Mweb and they claim that the issue is on Vumatel's side. May you please aid with this issue? I have reached out to you here because I cannot get through to your call center. They claimed that the issue could be resolved remotely so this issue please get resolved sooner than later? This genuinely affects my livelihood.
Ticket ***
Kind regards,
My Internet Connection dropped, out of nowhere. I called Mweb and they claim that the issue is on Vumatel's side. May you please aid with this issue? I have reached out to you here because I cannot get through to your call center. They claimed that the issue could be resolved remotely so this issue please get resolved sooner than later? This genuinely affects my livelihood.
Ticket ***
Kind regards,
M
Mpho's update11 Apr 2023, 14:03
Reviewer Update
Good day,
My Internet Connection dropped, out of nowhere. I called Mweb and they claim that the issue is on Vumatel's side. May you please aid with this issue? I have reached out to you here because I cannot get through to your call center. They claimed that the issue could be resolved remotely so this issue please get resolved sooner than later? This genuinely affects my livelihood.
Ticket ***
Kind regards,
My Internet Connection dropped, out of nowhere. I called Mweb and they claim that the issue is on Vumatel's side. May you please aid with this issue? I have reached out to you here because I cannot get through to your call center. They claimed that the issue could be resolved remotely so this issue please get resolved sooner than later? This genuinely affects my livelihood.
Ticket ***
Kind regards,