Hellopeter
Share Your Experience
DM
Dianne M

1 reviews | Active since Nov 2018

26 Aug 2024, 10:09

poor poor service

Unable to contact them , no answer on any number , poor service , case closed without any feedback or response, nothing has been fixed from the 6 August ,

0
Replies (5)
Vumatel
Vumatel's reply26 Aug 2024, 12:29
Official
Good day Dianne 

Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.

Kind Regards
The Vuma Team
DM
Dianne M's update26 Aug 2024, 12:42
Reviewer Update
No you have not, this is a lie. You have not even called me or sent someone to my place. Poor bad service. And to lie about it being fixed... Such a shame
Vumatel
Vumatel's reply26 Aug 2024, 14:03
Official
Good day Dianne

Please note that we have configured your line and connectivity is stable on our end. Should your fibre connection still be down, please power cycle your Vuma and/or ISP device.  If still not restored, please log a fault to your ISP for further assistance as we are unable to locate the ticket logged with your ISP.

Kind Regards
The Vuma Team
DM
Dianne M's update26 Aug 2024, 14:13
Reviewer Update
Not true, as its not working
Vumatel
Vumatel's reply26 Aug 2024, 17:02
Official
 Good day Dianne 

Please note that the ISP will be required to assist with their router configuration settings, If still not restored, please log a fault with your ISP for further assistance.

Kind Regards
The Vuma Team